In early 2012 a $250,000.00 tax payer funded audit into the Effectiveness of the Victims Support Agency (VSA) found that:
The VSA is not able to demonstrate that its services are helping victims recover from a crime… The VSA does not have any agency objectives or key performance indicators, and does not audit service delivery. Consequently, it is unable to provide assurance that services are being delivered as intended. http://www.audit.vic.gov.au/reports_and_publications/latest_reports/2010-11/20110209_victims.aspx?theme=print
Some two years on we still have no accountability as to the effectiveness of the VSA, with much anecdotal evidence reporting gross inefficiencies and anti-competitive behaviour. In the words of the VGSO it is intended that 2014 will be the year of the ‘wrecking ball’ with all such behaviours and individuals being exposed and held accountable.